"Hi Eric, Mary and I visited the house on Saturday and were delighted to see that things are moving along. I trust your judgement on the front elevation changes so please go ahead and surprise us. Thanks for spending the time on our house. It is very much appreciated. I trust you on the front elevation and I feel you can just surprise us. I can see that you put some thought into the entrance."
Paul

"Thanks Eric. I was home today when the mail came so got the notice. We appreciate the detailed explanations. We know the houses you build are of the best quality."
Wendy

"Hi Eric; Thanks for doing this. I had no idea of the time involved. Anyway, it is perfect now -- after I sent off my note I got to thinking that a door where you have it off the main hall would be better than an open hallway and somehow you came to the same conclusion. The house is going to be amazing. And sure, we'll keep the door to separate the toilet area in the master ensuite. Thanks for these elevations. It is very exciting to see it starting to come together. I have every confidence that we will be as pleased as Kathleen. We've seen the quality of your work and it is what has kept us interested for the past two years. We are looking forward to seeing the front and the back elevations."
Mary

"Hello Eric. I am happy to say that except for a few items which need to be cleared up we are happy with our home in Orillia. "
Lisa

"Hi Jack, Nice to hear from you and I'm very glad to hear that you firmed up with Eric. As for the experience the following day, it sounds pretty standard. As I have said many times before to you, Eric will lead you in the right direction, he has a knack for figuring out exactly what will work for every purchaser. Just remember to enjoy the process and trust Eric, he is the professional with all the experience. I am glad you are my builder."
Kathleen

"Hi Eric, I just did a walk thru and the house is so perfect. The view is amazing just like you said it would be. You have been very generous with the freebees but I never expected anything free, not me. I'm sure Jeff will appreciate what you have done. Thank you Eric, you are always so great."
Kathleen

"Eric, I’ll leave it to you. So far you’ve not made many mistakes."
Susan Light

"Hello Eric, We just want to say what a wonderful job Jass and Tomas have been doing on our behalf over the past six months. We pass on our thanks but wanted to let you know too. Tina and I are thinking of you. Hope all is well. Still love to do dinner with you when you have time. Blessings to you."
Tony and Tina

"Hello Eric, We greatly appreciate you taking the time to write. And we are very grateful for the service that both Jass and Tomas have given us over the two years. Believe me we are not ending on a sour note. We hope to see you socially once in awhile! And we have not changed our opinion of Signature Carleton as a builder. You have been great. But we did get into a situation this morning where we felt totally backed against a wall very unnecessarily by someone who did not have the authority to tell us the way it was going to be done. We are nice people and we hate it when we get angry.
Tomas was very good at listening and seeing what we saw this morning. So, that is a sign of a great builder/company when you hear us. We have full confidence in Tomas and Jass and we know we will be ready in two weeks. That’s okay with us, better to take this time up front now. After all we expect to live here for at least 15 years. Blessings to you. And I apologize for my foul language to Sophie this morning. It’s not like me normally."
Tony

"Thanks Eric / Tomas: I thought that after grading everything should be fine. I spoke with an Engineering friend of mine who works for Barrie water works, and he told me the same thing as you, I will have no problems once the grading and grass are in. Attached is the updated deficiency report. I appreciate how quickly you responded in getting these closed out, thank you. I have had most of my family and a few friends up to see the house, their response has been nothing short of "the house is gorgeous". It truly is the first house I have lived in and not had a claustrophobic feeling, I can't thank you both enough."
Mark Collins

"Hi Eric, Thanks for doing this. I had no idea of the time involved. Anyway, it is perfect now -- after I sent off my note I got to thinking that a door where you have it off the main hall would be better than an open hallway and somehow you came to the same conclusion. The house is going to be amazing."
Mary

"Eric, I have been meaning to write all week to express how pleased I am with how the house looks. I may be a bit biased, although I'm sure all the houses will be spectacular, I think I have the nicest house on the street thanks to you. I'm not sure how I can thank you for everything you have done, but I will think of something."
Mark Collins

"Eric, Wanted to also extend a sincere thank you for all your hard work with Lot #9... You should also know that my sister and I said you were 1000 times better than any AYA or Custom Kitchen representatives, and with you, I was able to make sound decisions I am excited. You made a very positive impact on this experience for me , and I will always appreciate your professional and dedicated nature. "
Marie C Brennan

"Kym - Thank you so much for all the hard work on some of my list of deficiencies, there was a lot of great work done. The new carpet is beautiful- thank you again for helping move the bed. I will home before you leave tomorrow afternoon, I will be sure to come over with some homemade cookies. "
Marie

"Thank you. The house is a dream! I am so happy to come home every day.... You have no idea how happy I am. Take Care Super man!"
Marie

"Thank you, The house is so so so nice , Eric- you have done such great work.... I am so excited..."
Marie

"Eric, That was just the nicest and most genteel response. You’re a gem. I really appreciate it."
Brenda